IT Departments and Marketing: Collaboration for Positive Business Growth


How does a business grow? A difficult question, and one that has no definitive answer. In truth, it is trial and error. It requires consistent attention, a whole workforce’s dedication and most importantly, collaboration between internal teams. We live in a digital world in which both small and global companies are heavily reliant on technology to maintain the everyday running of their businesses, as well depending on it to help them reach their goals.

Traditionally, when considering technology in the workplace we would assume it was very much the IT department’s territory.  A recent survey commissioned by Dell Inc suggests this is a notion of the past. Leaders of IT departments are now insisting they are present and at the forefront when it comes to contributing to business strategies and budget allocations. The survey indicates that both CEOs and IT managers should be integrating more because of the increased need for technology to be the first spending priority, which is what will allow them to gain significant growth. This notion places a high importance on data storage. FileMaker developers are consistently advancing and streamlining databases so they are no longer just a storage solution, but also people with the ability to manage and maintain the running and efficiency of any business.

How to Better Utilise Your Two Key Teams

As well as using your internal databases as a resource for planning business strategies, we must also consider another key team within a business: the marketing department. Their priority should be research and development as marketers are adapters of new services and technologies (habitually full of enthusiasm and innovation). A situation I have encountered at work is when marketers’ enthusiasm can be lost or misunderstood by corporate associates who simply do not understand, or who are stuck in traditional methods, scared of disrupting a pattern they are all too familiar with. 
 
Risk is never really an option for the decision maker. It is imperative we work towards a collaboration that demonstrates the value of these two teams integrating, as they both consistently have the customer in mind. It is the responsibility of both IT and Marketing teams to have the skills needed to analyse complex data, converting this into insights and eventually actions that deliver results and therefore, growth. If your business is not currently utilising the data accumulated from your internal systems (a system you are likely paying a considerable amount for), nor the knowledge from both IT and marketing, you may be missing a huge opportunity to integrate these two important teams.

The Importance of Innovation and Collaboration

Allow your IT team to help Marketing secure their data - it is an incredibly important asset to any company. This collaboration can be easily achieved by hold joint meetings with both departments.  Where previously the Marketing department has proposed an innovative idea but failed to support it with an actionable project plan, your tech-smart IT team may be able to offer an efficient and cost-effective solution in their aid. Marketing will always want to bring the next big thing into any company, and IT is programmed to build and maintain such things.

Like any re-structure or team change, obstacles will occur. Business is trial and error, after all. As long as you recognise some ideas will take flight far quicker than others and your teams will need to integrate, your expectations will be realistic and you will not be disappointed.  The working pattern of an IT team member can often be very exact and therefore, time is required for implementation and so forth. Marketing however, generally works at a fast pace, similar to the tech industry itself. Their consultative, creative and positive mindset could complement any IT team’s approach.


Before you take the decision to resource external developers, have an internal conversation. Money and time could both be saved, and I have no doubt this is a gap a lot of large and smaller companies could fill. 

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